Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Personal Information You Provide:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely by third-party providers)
• Account credentials and preferences
• Communications you send to us

Information Collected Automatically:

• Device information and browser type
• IP address and location data
• Usage patterns and website interactions
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, and communicate with you.

• Process and fulfill your orders
• Provide customer support and technical assistance
• Send you important updates and notifications
• Personalize your experience and recommendations
• Prevent fraud and ensure security
• Comply with legal obligations
• Analyze usage patterns to improve our services

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With your explicit consent
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Employee training on data protection
• Access controls and authentication requirements

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have certain rights regarding your personal information under applicable data protection laws.

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Limit how we process your information

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account information: Retained while your account is active
• Order history: Retained for 7 years for tax and legal purposes
• Marketing preferences: Retained until you unsubscribe
• Analytics data: Anonymized after 2 years

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ketronics.co.ke
• Phone: +254 700 000 000
• Address: AA building floor room F6A
• Data Protection Officer: dpo@ketronics.co.ke